### **Cancellation Policy**

We understand that plans can change, and we strive to accommodate cancellations and changes as best as possible. Please read our cancellation policy carefully to avoid any misunderstanding.

#### **1. Cancellation by the Customer:**

– **More than 30 days before the tour date:**  
  Customers can cancel their booking for a **full refund**, minus a small processing fee (if applicable), up to 30 days before the scheduled tour date.

– **Between 15 and 30 days before the tour date:**  
  Cancellations made between 15 and 30 days before the tour date will receive a **50% refund** of the total tour cost.

– **Less than 15 days before the tour date:**  
  Cancellations made less than 15 days before the tour will not be eligible for a refund. However, customers may request to **reschedule the tour** to a later date (subject to availability and an administrative fee).

#### **2. No-Show Policy:**

– If a customer fails to show up for the tour without prior notice, the booking will be considered a **no-show**, and no refund will be issued.

#### **3. Changes and Rescheduling by the Customer:**

– **Rescheduling requests** can be made up to 15 days before the tour date without any additional fees, subject to availability.

#### **4. Cancellation or Changes by the Company:**

– In rare cases, we may need to **cancel or reschedule a tour** due to unforeseen circumstances, such as weather conditions, government restrictions, or operational issues. In such cases, customers will be offered:
  – A full refund of the tour cost.
  – The option to reschedule the tour to a future date.

#### **5. Group Tours:**

– For **group bookings**, cancellations or changes must be made at least **45 days** before the tour date to receive a full refund, minus any non-refundable deposits or fees. If a cancellation occurs within 45 days of the tour, a **50% refund** will be issued. Cancellations made less than **30 days** prior to the tour are not eligible for a refund.

#### **6. Special Circumstances:**

– If cancellations are due to **medical emergencies, travel restrictions, or other extenuating circumstances**, please contact us as soon as possible. We will evaluate each case individually and may provide refunds or credit toward future bookings at our discretion.

#### **7. How to Cancel or Reschedule:**

– To cancel or reschedule your tour, please contact us via email at contact@barcelonadreaming.com or call us at (Spain) +34 622 682 545 or (USA) +1-646-291-8979.

. Ensure to provide your booking reference number and reason for cancellation or rescheduling.

 
For Gaudí and Jewish & Gaudí tours

We are working hard to secure your tickets for Sagrada Familia and Park Güell in advance. Therefore, we request that you book the tour at least three weeks ahead. Please note that if you cancel the tour within one week of the scheduled date, we cannot offer a refund, including entrance fees.